Customer Experience Design

Discover the full potential of your business operations with our big data and business intelligence services.

HCXC

Hengtian Customer Experience Center (HCXC) is a young team with multiple backgrounds and interdisciplinary disciplines, founded in 2015. Over the years, it has accumulated and achieved many successful projects in various industry domains. HCXC strategically cooperates with market-leading companies in many industries and regions and continues to build a digital experience ecosystem with partners. The team is committed to providing the highest quality experience of consulting and full-stack design services. HCXC explores a model of a virtuous cycle for product iteration and experience enhancement. The team supports companies in building experience strategy goals and a comprehensive design measurement system. With our extensive expertise and sincere efforts, we help our clients to achieve empowerment of multiple values.

Digital Experience Planning

Our team composes and formulates detailed and executable experience design strategies based on a multi-faceted analysis of actual business needs. We can achieve "priority planning of core business and experience point" and "formulation of user experience journey and value discovering of experience touchpoints". Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.

Product Experience Design

Facing the diverse visualization needs of customers from different industries: we can develop design solutions according to the proposals; we can present data visualization according to the needs; we can customize the solutions that correspond to the physical space and features of information interaction.

Customizable Visualization

We can achieve "priority planning of core business and experience point" and "formulation of user experience journey and value discovering of experience touchpoints". Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.

DIGITAL SPACE DESIGN

Digital Experience Planning

Our team composes and formulates detailed and executable experience design strategies based on a multi-faceted analysis of actual business needs. We can achieve "priority planning of core business and experience point" and "formulation of user experience journey and value discovering of experience touchpoints". Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.

Product Experience Design

Facing the diverse visualization needs of customers from different industries: we can develop design solutions according to the proposals; we can present data visualization according to the needs; we can customize the solutions that correspond to the physical space and features of information interaction.

Customizable Visualization

We can achieve "priority planning of core business and experience point" and "formulation of user experience journey and value discovering of experience touchpoints". Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.

Superuser Strategy

Through long-term cooperation with many leading companies, we have accumulated experience in user research in many industries. Whereby, we can develop targeted user strategies in response to customer demands from different industries and form effective methods for "superusers" and "high-net-worth users" by combining results and trends.

Creative Marketing Design

We can effectively combine marketing strategies to rapidly achieve positioning and refining creative inspiration and design sources, and develop creative solutions for design execution. Ultimately, we present single or periodic design output. Our team supports business and online creativity of products, achieves, and transforms multi-dimensional marketing value.

Trendy Art Design

HCXC has been outputting pioneering design in the field of art and fashion creativity. Our team constantly explores the trend changes and possibilities. Digital creativity will focus on how to assist clients to create "digital art", develop design solutions that fit the situation and expectations, and implement the output content in a planned manner.

CREATIVE SERVICE DESIGN

Superuser Strategy

Through long-term cooperation with many leading companies, we have accumulated experience in user research in many industries. Whereby, we can develop targeted user strategies in response to customer demands from different industries and form effective methods for "superusers" and "high-net-worth users" by combining results and trends.

Creative Marketing Design

We can effectively combine marketing strategies to rapidly achieve positioning and refining creative inspiration and design sources, and develop creative solutions for design execution. Ultimately, we present single or periodic design output. Our team supports business and online creativity of products, achieves, and transforms multi-dimensional marketing value.

Trendy Art Design

HCXC has been outputting pioneering design in the field of art and fashion creativity. Our team constantly explores the trend changes and possibilities. Digital creativity will focus on how to assist clients to create "digital art", develop design solutions that fit the situation and expectations, and implement the output content in a planned manner.

Experience Strategy Consultation

HCXC has experience in digital strategy consultation in many industries such as finance, energy, new retail, agriculture, smart manufacturing, etc. Experience design consultants can help clients solve the experience pain points and experience strategies that urgently need to be implemented in the enterprise digital transformation according to the multi-dimensional transformation and analysis from session requirements to platform requirements. Also, Our team deeply explores the experience strategy implementation of high influence and effective benefits that can be brought to enterprises.

Experience Ecosystem Planning

The team has mature product iterative design and enterprise product matrix design planning capabilities. We can achieve iterative design and planning of the product from "0 to 1+" to meet the "Consistency Design Planning" and "Differentiated Design Strategy" of multi-product for enterprises. We can also further complete the "Integration and Upgrade of OMO Online and Offline " according to the experience ecosystem.

Experience Metrics Analysis

We can conduct product usability tests targeting products in different life cycles, launch quantifiable research and analysis, and further closely combine data and experience utilizing products of big data. We also carry out planning of experience management index systems to ultimately achieve quantifiable analysis and closed-loop experience management, aiming at quantifiable presentations of experience benefits.

EXPERIENCE DESIGN CONSULTATION

Experience Strategy Consultation

HCXC has experience in digital strategy consultation in many industries such as finance, energy, new retail, agriculture, smart manufacturing, etc. Experience design consultants can help clients solve the experience pain points and experience strategies that urgently need to be implemented in the enterprise digital transformation according to the multi-dimensional transformation and analysis from session requirements to platform requirements. Also, Our team deeply explores the experience strategy implementation of high influence and effective benefits that can be brought to enterprises.

Experience Ecosystem Planning

The team has mature product iterative design and enterprise product matrix design planning capabilities. We can achieve iterative design and planning of the product from "0 to 1+" to meet the "Consistency Design Planning" and "Differentiated Design Strategy" of multi-product for enterprises. We can also further complete the "Integration and Upgrade of OMO Online and Offline " according to the experience ecosystem.

Experience Metrics Analysis

We can conduct product usability tests targeting products in different life cycles, launch quantifiable research and analysis, and further closely combine data and experience utilizing products of big data. We also carry out planning of experience management index systems to ultimately achieve quantifiable analysis and closed-loop experience management, aiming at quantifiable presentations of experience benefits.

A good experience is not just a matter for one department, it is a matter for the whole team. HCXC will be involved in the whole process of the product lifecycle during the specific project to ensure the design output.
Needs Discovering – Review of Needs – Interaction Design – Review of Interaction – Visual Design – Review of Visualization – Review of Test Case – Walkthrough of Development – Usability Test

UI/UX MODERNIZATION SERVICES

A good experience is not just a matter for one department, it is a matter for the whole team. HCXC will be involved in the whole process of the product lifecycle during the specific project to ensure the design output.
Needs Discovering – Review of Needs – Interaction Design – Review of Interaction – Visual Design – Review of Visualization – Review of Test Case – Walkthrough of Development – Usability Test

Portfolio

NFT · HCXC

Points Platform for an Express Delivery Company

Our key differentiators

9+

UX Design Experience

60+

Design Team Members

100+

Cooperated Clients

300+

Add Your Heading Text Here

Looking for IT solutions?
Contact us now!

Our Offices

North America

Room 801, 101 Arch Street, Boston, MA 02110, United States

Hangzhou

9F, Building A, No.18 Xiyuan 1st Road, West Lake District, Hangzhou 310030, China

Shanghai

201-10, Building 6, Zhangjiang Micro-Electronics Port, No.690 Bibo Road, Pudong New Area, Shanghai 201203, China

Hefei

4F, Building D2, No.800 Wangjiang West Road, New & Hi-tech Industrial Development Zone, Hefei 230088, Anhui, China

Contacts​

+86-571-88270208

services@hengtiansoft.com




    Our key differentiators

    300+

    Successful Projects

    60+

    Design Team Members

    100+

    Cooperated Clients

    9+

    UX Design Experience

    Looking for IT solutions?

    Contact us now!

    FAQ

    How can an effective UI/UX design makes my app successful?

    A good UI/UX design solution is more suitable and intuitive for users’ habits and experiences.

    I’m not based in China, how can you guarantee the delivery and communication throughout the project cycle?

    We have abundant cross-regional and cross-time zone collaboration cases. With the prevalence of online meetings, we can provide 12 hours of online service per day to ensure timely and effective communication.

    How can I estimate the cost of your services?

    We offer standardized design quotations, and you can choose different payment models based on the nature of your requirements.

    Customer Experience Design

    Discover the full potential of your business operations with our big data and business intelligence services.

    HCXC

    Hengtian Customer Experience Center (HCXC) is a young team with multiple backgrounds and interdisciplinary disciplines, founded in 2015. Over the years, it has accumulated and achieved many successful projects in various industry domains. HCXC strategically cooperates with market-leading companies in many industries and regions and continues to build a digital experience ecosystem with partners. The team is committed to providing the highest quality experience of consulting and full-stack design services. HCXC explores a model of a virtuous cycle for product iteration and experience enhancement. The team supports companies in building experience strategy goals and a comprehensive design measurement system. With our extensive expertise and sincere efforts, we help our clients to achieve empowerment of multiple values.

    DIGITAL SPACE DESIGN

    Digital Experience Planning

    Our team composes and formulates detailed and executable experience design strategies based on a multi-faceted analysis of actual business needs. We can achieve "priority planning of core business and experience point" and "formulation of user experience journey and value discovering of experience touchpoints". Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.

    Product Experience Design

    Facing the diverse visualization needs of customers from different industries: we can develop design solutions according to the proposals; we can present data visualization according to the needs; we can customize the solutions that correspond to the physical space and features of information interaction.

    Customizable Visualization

    We can achieve "priority planning of core business and experience point" and "formulation of user experience journey and value discovering of experience touchpoints". Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.

    CREATIVE SERVICE DESIGN

    Superuser Strategy

    Through long-term cooperation with many leading companies, we have accumulated experience in user research in many industries. Whereby, we can develop targeted user strategies in response to customer demands from different industries and form effective methods for "superusers" and "high-net-worth users" by combining results and trends.

    Creative Marketing Design

    We can effectively combine marketing strategies to rapidly achieve positioning and refining creative inspiration and design sources, and develop creative solutions for design execution. Ultimately, we present single or periodic design output. Our team supports business and online creativity of products, achieves, and transforms multi-dimensional marketing value.

    Trendy Art Design

    HCXC has been outputting pioneering design in the field of art and fashion creativity. Our team constantly explores the trend changes and possibilities. Digital creativity will focus on how to assist clients to create "digital art", develop design solutions that fit the situation and expectations, and implement the output content in a planned manner.

    EXPERIENCE DESIGN CONSULTATION

    Experience Strategy Consultation

    HCXC has experience in digital strategy consultation in many industries such as finance, energy, new retail, agriculture, smart manufacturing, etc. Experience design consultants can help clients solve the experience pain points and experience strategies that urgently need to be implemented in the enterprise digital transformation according to the multi-dimensional transformation and analysis from session requirements to platform requirements. Also, Our team deeply explores the experience strategy implementation of high influence and effective benefits that can be brought to enterprises.

    Experience Ecosystem Planning

    The team has mature product iterative design and enterprise product matrix design planning capabilities. We can achieve iterative design and planning of the product from "0 to 1+" to meet the "Consistency Design Planning" and "Differentiated Design Strategy" of multi-product for enterprises. We can also further complete the "Integration and Upgrade of OMO Online and Offline " according to the experience ecosystem.

    Experience Metrics Analysis

    We can conduct product usability tests targeting products in different life cycles, launch quantifiable research and analysis, and further closely combine data and experience utilizing products of big data. We also carry out planning of experience management index systems to ultimately achieve quantifiable analysis and closed-loop experience management, aiming at quantifiable presentations of experience benefits.

    UI/UX MODERNIZATION SERVICES

    A good experience is not just a matter for one department, it is a matter for the whole team. HCXC will be involved in the whole process of the product lifecycle during the specific project to ensure the design output.
    Needs Discovering – Review of Needs – Interaction Design – Review of Interaction – Visual Design – Review of Visualization – Review of Test Case – Walkthrough of Development – Usability Test

    Our key differentiators

    300+

    Successful Projects

    60+

    Design Team Members

    100+

    Cooperated Clients

    9+

    UX Design Experience

    FAQ

    How can an effective UI/UX design makes my app successful?

    A good UI/UX design solution is more suitable and intuitive for users’ habits and experiences.

    I’m not based in China, how can you guarantee the delivery and communication throughout the project cycle?

    We have abundant cross-regional and cross-time zone collaboration cases. With the prevalence of online meetings, we can provide 12 hours of online service per day to ensure timely and effective communication.

    How can I estimate the cost of your services?

    We offer standardized design quotations, and you can choose different payment models based on the nature of your requirements.

    Looking for IT solutions? Contact us now!

    Our Offices

    North America

    Room 801, 101 Arch Street, Boston, MA 02110, United States

    Hangzhou

    9F, Building A, No.18 Xiyuan 1st Road, West Lake District, Hangzhou 310030, China

    Shanghai

    4F, Building 1, No.1658 Zhangdong Road, Pudong New Area, Shanghai 200120, China

    Hefei

    4F, Building D2, No.800 Wangjiang West Road, New & Hi-tech Industrial Development Zone, Hefei 230088, Anhui, China

    Contacts

    Copyright © 2006-2024 Insigma Hengtian Software Ltd. All Rights Reserved.
    浙ICP备10205985