Customer Experience Design
Unleashing exceptional experiences with our full-stack design services.
HCXC
Hengtian Customer Experience Center (HCXC) is a young team with multiple backgrounds and interdisciplinary disciplines, founded in 2015. Over the years, it has accumulated and achieved many successful projects in various industry domains. HCXC strategically cooperates with market-leading companies in many industries and regions and continues to build a digital experience ecosystem with partners. The team is committed to providing the highest quality experience of consulting and full-stack design services. HCXC explores a model of a virtuous cycle for product iteration and experience enhancement. The team supports companies in building experience strategy goals and a comprehensive design measurement system. With our extensive expertise and sincere efforts, we help our clients to achieve empowerment of multiple values.
Our team composes and formulates detailed and executable experience design strategies based on a multi-faceted analysis of actual business needs. We can achieve “priority planning of core business and experience point” and “formulation of user experience journey and value discovering of experience touchpoints”. Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.
Facing the diverse visualization needs of customers from different industries: we can develop design solutions according to the proposals; we can present data visualization according to the needs; we can customize the solutions that correspond to the physical space and features of information interaction.
We can achieve “priority planning of core business and experience point” and “formulation of user experience journey and value discovering of experience touchpoints”. Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.
DIGITAL SPACE DESIGN
Our team composes and formulates detailed and executable experience design strategies based on a multi-faceted analysis of actual business needs. We can achieve “priority planning of core business and experience point” and “formulation of user experience journey and value discovering of experience touchpoints”. Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.
Facing the diverse visualization needs of customers from different industries: we can develop design solutions according to the proposals; we can present data visualization according to the needs; we can customize the solutions that correspond to the physical space and features of information interaction.
We can achieve “priority planning of core business and experience point” and “formulation of user experience journey and value discovering of experience touchpoints”. Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.
Through long-term cooperation with many leading companies, we have accumulated experience in user research in many industries. Whereby, we can develop targeted user strategies in response to customer demands from different industries and form effective methods for “superusers” and “high-net-worth users” by combining results and trends.
We can effectively combine marketing strategies to rapidly achieve positioning and refining creative inspiration and design sources, and develop creative solutions for design execution. Ultimately, we present single or periodic design output. Our team supports business and online creativity of products, achieves, and transforms multi-dimensional marketing value.
HCXC has been outputting pioneering design in the field of art and fashion creativity. Our team constantly explores the trend changes and possibilities. Digital creativity will focus on how to assist clients to create “digital art”, develop design solutions that fit the situation and expectations, and implement the output content in a planned manner.
CREATIVE SERVICE DESIGN
Through long-term cooperation with many leading companies, we have accumulated experience in user research in many industries. Whereby, we can develop targeted user strategies in response to customer demands from different industries and form effective methods for “superusers” and “high-net-worth users” by combining results and trends.
We can effectively combine marketing strategies to rapidly achieve positioning and refining creative inspiration and design sources, and develop creative solutions for design execution. Ultimately, we present single or periodic design output. Our team supports business and online creativity of products, achieves, and transforms multi-dimensional marketing value.
HCXC has been outputting pioneering design in the field of art and fashion creativity. Our team constantly explores the trend changes and possibilities. Digital creativity will focus on how to assist clients to create “digital art”, develop design solutions that fit the situation and expectations, and implement the output content in a planned manner.
HCXC has experience in digital strategy consultation in many industries such as finance, energy, new retail, agriculture, smart manufacturing, etc. Experience design consultants can help clients solve the experience pain points and experience strategies that urgently need to be implemented in the enterprise digital transformation according to the multi-dimensional transformation and analysis from session requirements to platform requirements. Also, Our team deeply explores the experience strategy implementation of high influence and effective benefits that can be brought to enterprises.
The team has mature product iterative design and enterprise product matrix design planning capabilities. We can achieve iterative design and planning of the product from “0 to 1+” to meet the “Consistency Design Planning” and “Differentiated Design Strategy” of multi-product for enterprises. We can also further complete the “Integration and Upgrade of OMO Online and Offline ” according to the experience ecosystem.
We can conduct product usability tests targeting products in different life cycles, launch quantifiable research and analysis, and further closely combine data and experience utilizing products of big data. We also carry out planning of experience management index systems to ultimately achieve quantifiable analysis and closed-loop experience management, aiming at quantifiable presentations of experience benefits.
EXPERIENCE DESIGN CONSULTATION
HCXC has experience in digital strategy consultation in many industries such as finance, energy, new retail, agriculture, smart manufacturing, etc. Experience design consultants can help clients solve the experience pain points and experience strategies that urgently need to be implemented in the enterprise digital transformation according to the multi-dimensional transformation and analysis from session requirements to platform requirements. Also, Our team deeply explores the experience strategy implementation of high influence and effective benefits that can be brought to enterprises.
The team has mature product iterative design and enterprise product matrix design planning capabilities. We can achieve iterative design and planning of the product from “0 to 1+” to meet the “Consistency Design Planning” and “Differentiated Design Strategy” of multi-product for enterprises. We can also further complete the “Integration and Upgrade of OMO Online and Offline ” according to the experience ecosystem.
We can conduct product usability tests targeting products in different life cycles, launch quantifiable research and analysis, and further closely combine data and experience utilizing products of big data. We also carry out planning of experience management index systems to ultimately achieve quantifiable analysis and closed-loop experience management, aiming at quantifiable presentations of experience benefits.
A good experience is not just a matter for one department, it is a matter for the whole team. HCXC will be involved in the whole process of the product lifecycle during the specific project to ensure the design output.
Needs Discovering – Review of Needs – Interaction Design – Review of Interaction – Visual Design – Review of Visualization – Review of Test Case – Walkthrough of Development – Usability Test
UI/UX MODERNIZATION SERVICES
A good experience is not just a matter for one department, it is a matter for the whole team. HCXC will be involved in the whole process of the product lifecycle during the specific project to ensure the design output.
Needs Discovering – Review of Needs – Interaction Design – Review of Interaction – Visual Design – Review of Visualization – Review of Test Case – Walkthrough of Development – Usability Test
Portfolio
Our key differentiators
9y
UX Design Experience
60+
Design Team Members
100+
Trusted Clients
300+
Successful Projects
Looking for IT solutions?
Contact us now!
Our Offices
North America
101 Arch Street, 8th Floor, Boston, MA 02110, United States
Hangzhou
9F, Building A, No.18 Xiyuan 1st Road, West Lake District, Hangzhou 310030, China
Shanghai
201-10, Building 6, Zhangjiang Micro-Electronics Port, No.690 Bibo Road, Pudong New Area, Shanghai 201203, China
Guangzhou
Room 1908, Lifeng Center, No.761 Dongfeng East Road, Yuexiu District, Guangzhou, China
Hefei
4F, Building D2, No.800 Wangjiang West Road, New & Hi-tech Industrial Development Zone, Hefei 230088, Anhui, China
Contacts
+86-571-88270208
Our key differentiators
300+
Successful Projects
60+
Design Team Members
100+
Trusted Clients
9y
UX Design Experience
Looking for IT solutions?
Contact us now!
FAQ
A good UI/UX design solution is more suitable and intuitive for users’ habits and experiences.
We have abundant cross-regional and cross-time zone collaboration cases. With the prevalence of online meetings, we can provide 12 hours of online service per day to ensure timely and effective communication.
We offer standardized design quotations, and you can choose different payment models based on the nature of your requirements.
Customer Experience Design
Unleashing exceptional experiences with our full-stack design services.
HCXC
Hengtian Customer Experience Center (HCXC) is a young team with multiple backgrounds and interdisciplinary disciplines, founded in 2015. Over the years, it has accumulated and achieved many successful projects in various industry domains. HCXC strategically cooperates with market-leading companies in many industries and regions and continues to build a digital experience ecosystem with partners. The team is committed to providing the highest quality experience of consulting and full-stack design services. HCXC explores a model of a virtuous cycle for product iteration and experience enhancement. The team supports companies in building experience strategy goals and a comprehensive design measurement system. With our extensive expertise and sincere efforts, we help our clients to achieve empowerment of multiple values.
DIGITAL SPACE DESIGN
Our team composes and formulates detailed and executable experience design strategies based on a multi-faceted analysis of actual business needs. We can achieve “priority planning of core business and experience point” and “formulation of user experience journey and value discovering of experience touchpoints”. Also, we help clients to complete the experience diagnosis of existing products and offer the most pertinent and professional optimization suggestions.
Facing the diverse visualization needs of customers from different industries: we can develop design solutions according to the proposals; we can present data visualization according to the needs; we can customize the solutions that correspond to the physical space and features of information interaction.
CREATIVE SERVICE DESIGN
Through long-term cooperation with many leading companies, we have accumulated experience in user research in many industries. Whereby, we can develop targeted user strategies in response to customer demands from different industries and form effective methods for “superusers” and “high-net-worth users” by combining results and trends.
We can effectively combine marketing strategies to rapidly achieve positioning and refining creative inspiration and design sources, and develop creative solutions for design execution. Ultimately, we present single or periodic design output. Our team supports business and online creativity of products, achieves, and transforms multi-dimensional marketing value.
HCXC has been outputting pioneering design in the field of art and fashion creativity. Our team constantly explores the trend changes and possibilities. Digital creativity will focus on how to assist clients to create “digital art”, develop design solutions that fit the situation and expectations, and implement the output content in a planned manner.
EXPERIENCE DESIGN CONSULTATION
HCXC has experience in digital strategy consultation in many industries such as finance, energy, new retail, agriculture, smart manufacturing, etc. Experience design consultants can help clients solve the experience pain points and experience strategies that urgently need to be implemented in the enterprise digital transformation according to the multi-dimensional transformation and analysis from session requirements to platform requirements. Also, Our team deeply explores the experience strategy implementation of high influence and effective benefits that can be brought to enterprises.
The team has mature product iterative design and enterprise product matrix design planning capabilities. We can achieve iterative design and planning of the product from “0 to 1+” to meet the “Consistency Design Planning” and “Differentiated Design Strategy” of multi-product for enterprises. We can also further complete the “Integration and Upgrade of OMO Online and Offline ” according to the experience ecosystem.
We can conduct product usability tests targeting products in different life cycles, launch quantifiable research and analysis, and further closely combine data and experience utilizing products of big data. We also carry out planning of experience management index systems to ultimately achieve quantifiable analysis and closed-loop experience management, aiming at quantifiable presentations of experience benefits.
UI/UX MODERNIZATION SERVICES
A good experience is not just a matter for one department, it is a matter for the whole team. HCXC will be involved in the whole process of the product lifecycle during the specific project to ensure the design output.
Needs Discovering – Review of Needs – Interaction Design – Review of Interaction – Visual Design – Review of Visualization – Review of Test Case – Walkthrough of Development – Usability Test
Our key differentiators
300+
Successful Projects
60+
Design Team Members
100+
Trusted Clients
9y
UX Design Experience
FAQ
A good UI/UX design solution is more suitable and intuitive for users’ habits and experiences.
We have abundant cross-regional and cross-time zone collaboration cases. With the prevalence of online meetings, we can provide 12 hours of online service per day to ensure timely and effective communication.
We offer standardized design quotations, and you can choose different payment models based on the nature of your requirements.