Following rigorous multi-stage assessments by authoritative certification bodies, Hengtian has successfully obtained the ISO 20000 Information Technology Service Management System (ITSMS) certification. This milestone recognizes the company’s attainment of international standards in IT service management and standardized operations.
Why ISO 20000 Matters ▼
As the globally recognized benchmark for IT service excellence, ISO 20000 serves as a critical indicator of an organization’s IT service and operational management capabilities – widely regarded as the “Gold Standard” for IT governance. The certification defines a comprehensive set of interconnected service management processes, ensuring alignment with client requirements and agreements while driving:
Service quality enhancement
Operational cost reduction
Market competitiveness amplification
Regulatory compliance assurance
Building the Certification Foundation ▼
With years of expertise in IT services, Hengtian treats service management excellence as a core competitive advantage. To systematically implement ISO 20000 standards, the company executed the following initiatives:
01 System Development & Process Optimization
Hengtian comprehensively restructured its IT service management framework in accordance with ISO 20000 requirements. This included establishing standardized service management policies, defining role-specific responsibilities, and optimizing core processes to ensure consistent end-to-end service delivery.
02 Organization-Wide Training & Capability Building
Multi-tiered training programs engaged all employees from management to frontline staff. Through case studies, scenario simulations, and in-depth workshops, the company deepened its workforce understanding of service management protocols and execution standards.
03 Continuous Improvement & Audit Validation
The company implemented regular internal audits and management reviews, addressing gaps via targeted action plans. After stringent documentation reviews, on-site interviews, and operational assessments by certification authorities, Hengtian’s ITSMS demonstrated full compliance in:
System design appropriateness
Operational effectiveness
Continuous improvement mechanisms
In the future, Hengtian remains committed to delivering trusted, professional IT services through globally benchmarked management practices.
