Dear Valued Clients, Partners, and Friends,
As we bid farewell to 2024, we reflect on the milestones we’ve achieved and the growth we’ve experienced together. As always, it’s been a year of focus on our mutual clients’ needs and goals and how best to apply technology to address these goals.
Our overall business continues to focus on maintaining very long-term, collaborative relationships, and delivering predictable, high-quality solutions to clients across multiple markets and industries. We believe that consistent growth is built on these relationships and a continuing emphasis on employing technologies in productive and efficient ways.
In terms of technology, 2024 brought a tremendous wave of AI advancements, including significant breakthroughs in the number and types of AI solutions available to us and to the market and we anticipate a continuation of this trend in the new year.
AI in Action
● Customized AI Virtual Employee
Earlier this year, we introduced a groundbreaking, customized AI virtual employee for a prominent national library, utilizing a digital human driving engine, a privately deployed Large Language Model (LLM), and other technologies like virtual modeling, voice recognition, and semantic understanding. This product empowers clients to rapidly create interactive virtual assistants for tasks such as interactive services, client help desks, offline tours, educational training, and intelligent search.
● AI Coach Agent
In the domain of smart training, our “AI Coach Agent“ has enabled an international catering group to help train its employees how to effectively engage with customers through simulated real-world conversations. Leveraging LLM technology, the AI Coach generates test questions, provides detailed scoring feedback, supports multi-turn responses, and continuously updates its knowledge base with real-time data, enhancing employee learning experiences, reducing costs, and improving operational efficiency.
● AI Trader
Our “AI Trader”, tailored for FICC (Fixed Income, Currency, and Commodities) markets, has been applied in a number of leading city commercial banks. Using machine learning, natural language processing, and configurable visualization engines, our AI trader effectively handles various trading scenarios, manages trading risks, integrates market data, and ensures intelligent processing across all interparty channels for efficient trading.
● AI-Powered Price Prediction Models
In trading environments, data-driven decision-making is increasingly crucial. Leveraging our AI-powered price prediction models, we provide precise insights for electricity trading companies, optimizing their buying and selling strategies for optimal outcomes and enhanced returns. Our dedicated team has produced tools that empower meticulous analysis of a spectrum of factors, including historical load data, real-time weather insights, and economic indicators, employing machine learning algorithms for unmatched accuracy and actionable intelligence.
This year, we’ve significantly boosted our internal productivity by integrating a Large Language Model into our proprietary, internal engineering and development tool. This AI-powered tool provides real-time programming assistance, debugging, and document processing, enabling our developers to work more efficiently. Furthermore, the introduction of an AI-driven Q&A robot has automated internal IT self-service and administrative tasks, while the implementation of AI-powered image recognition in our financial reimbursement system has streamlined the reimbursement claims process, which allows our employees to focus on more strategic initiatives.
In a changing world, we are committed to helping our clients remain at the forefront of technology and deliver outstanding client service, delivering solutions and building on our mutual efforts to meet ever-changing market needs. We thank you for your continued trust and we look forward to continuing to work with you to develop and deploy market-leading quality technology solutions.
Please contact us for further information on any aspects of the work we’re doing and on our research into new areas of technology applications.
We wish all of you a New Year filled with good health, happiness and much success.
The Hengtian Team:
Bob Williams, Paul O’Neil, Wells Shi, Cindy Shi
